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Joëlle Kayser from Labour and Mines Inspectorate has been using DSK Systems products for years. Here, she answers our questions.
<strong>Which needs prompted you to call on DSK’s services?</strong>
In our Human Resources department, we have to manage all aspects of flexitime, holidays and absences. The more staff we have, the more complex and time-consuming these tasks become. We therefore needed an easy, fast and practical system that would allow us to optimise this monitoring. DSK’s TiM is the perfect tool for this, as it makes this task much easier.
<strong>How long have you been working with TiM?</strong>
We have been working with DSK since 2012. We have thus been working with their software for four years now and we are very satisfied with it. Before that, we were working with another system that required a lot of time and manual intervention. Now, thanks to the TiM tool, everything is automated and we are more efficient.
<strong>What convinced you to work with DSK?</strong>
Some of the company’s employees came to present their tools to us because we were looking for solutions for managing absences and holidays in particular. We immediately felt that the software offered to us met our needs. As for the human aspect, we had the impression that we were listened to and understood right from the start. This initial assessment proved to be completely accurate later on.
<strong>So you are satisfied with the service?</strong>
Absolutely! DSK is a very responsive partner. When we encounter a problem, it is immediately taken into account and resolved with great professionalism. So we feel well taken care of. As for the company’s attention to detail, DSK responds precisely to our needs and offers tailor-made solutions, which we appreciate immensely because our expectations evolve and so do the tools needed to meet them.
<strong>How would you describe your collaboration with DSK?</strong>
We have a very good relationship. DSK is a partner we can rely on. The quality of service is undeniable. They are responsive and attentive. It is reassuring to be able to work with them.
<strong>Why do you use time and attendance software?</strong>
The number of our employees is quite large, which is why managing and visualising their presence at work can quickly become difficult. At the Labour and Mines Inspectorate, we have a system of flexitime. For example, if a person has 8 hours of overtime at the end of a month, he or she can choose to carry this over to the next month, either in two half-days or in one full day. This flexibility requires a great deal of organisation and precise monitoring. In addition, there is of course the matter of statutory leave, but also social, parental, maternity, sick and family leave, etc. TiM makes it possible for us to see things perfectly clearly despite the many elements that come into play. The tools offer simplified processes for both managers and staff.
<strong>What are the advantages of the TiM software?</strong>
As far as the tool we use for managing absences is concerned, apart from considerably simplifying the process of requesting, approving and following up on them, DSK’s system also allows us to have a real-time view of who is present or absent at any given time, as well as displaying the reasons for their absence. We also have very quick access to the various leave and recovery time accounts. In one click, we have access to all the information we need. It is a very reliable software that also records every request’s history. It is therefore very easy to look up the stages of the process: who requested leave, when it was requested, who validated the request, etc. As for the timekeeping tool, we are just as satisfied with it. Here too, we have gained in efficiency compared to the system we used previously. Everything is now done automatically with a badge system: there is no longer any need to log in, register and enter data manually. A simple visit to the terminal with a badge is all that is needed.
<strong>So you would recommend TiM to other employees?</strong>
Yes, I absolutely would! I can say that this tool makes our day-to-day work as personnel managers easier: it helps us to be more efficient, saves us time and gives us a clearer picture. As for the employees, they have the means to save time too. It’s a win-win situation!