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Teamviewer
Interview with Ramona Gengler from the company Mateco
Ms Gengler, before you started using the DSK Mobile Time Clock, how did you keep track of your employees’ working hours?
We kept track of everything on paper, which was very time-consuming and tedious. Many technicians work at Mateco and the burden of managing the hours was too much for one person. We then looked at DSK’s offer, the price/quality ratio was very interesting…
What has changed with the use of the DSK tool?
Today, thanks to the mobile time clock, we save a lot of time, but not only that. It is a tool that makes our work easier. For example, for our drivers: they no longer need to come back to the office to clock out or to phone us to let us know that they have completed their last delivery. They are more autonomous, hence everyone wins. We all have more flexibility. Being able to find all necessary information on a screen rather than on sheets of paper filed away in binders saves time for everyone: our technicians, our drivers and the people who work in the administration department.
How did your employees react to this new tool and how did its implementation go?
At the beginning, there were a few oversights while everyone got used to the new process. But very quickly, the employees found it advantageous and it became a reflex. In addition, I have to say that the Mobile Time Clock is very easy to use, it is very intuitive and very practical. It is very clear where to clock in, where to clock out, it couldn’t be simpler!
Did you need DSK’s support for the implementation of this tool?
Only when we had problems… which were either due to our server or our electrical network. In each case, they were very responsive and we quickly solved the problem. Someone from DSK came immediately and helped us to get things back on track. And when we have questions, we never have to wait, we get answers right away.
So this DSK tool has been a real advantge for you?
Absolutely, since we have been working with DSK, which is about two years, everything is more efficient. We are very satisfied with the products and services and I recommend them to all my colleagues.