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Teamviewer
Ms. Echeverria from SOS Kannerduerf uses PlanPers to manage the schedules of the support teams. She answers our questions.
You use the PlanPers system offered by DSK. What were your needs?
SOS Kannerduerf Lëtzebuerg has very specific needs. At the beginning, we had a structure based on classic office hours, but this evolved into the emergence of groups that required planning based on more fluctuating hours. The specificity of SOS Kannerduerf is also the presence of homes with so-called SOS mothers, the ‘Kannerduerfsfamiljen’. We decided to work with DSK, not least because their solutions met our requirements, but also because they were compatible with our payroll software. What was also important to us was that the company was based in Luxembourg. Working with local partners, who develop their software locally, seemed particularly interesting to us. So, since 2018 -2017 having been a test phase- we have been using the PlanPers system for the staff of living groups and will soon be using it for the staff of the Kannerduerfsfamiljen.
How was your problem solved?
As we fall within the scope of the SAS CLA, we are obliged to comply with a number of ceilings regarding hours to be planned and hours to be worked as well as funds such as employer and employee credit. The PlanPers system makes it easy to comply with these limits. Since the departments are open 24 hours a day, the staff schedule must be drawn up in time to be communicated to the employees at least 7 days before it comes into effect. Breaks are tailor-made for each of our entities. PlanPers is also useful for integrating employees who do not work in these units, such as administrative staff and staff from our Déiereprojet endeavour, who work part-time with a different number of hours per day.
How did you adapt to the new system?
Very well! It was very easy for us to get to grips with all the PlanPers features thanks to some training provided by a DSK employee who came to our premises. She was able to answer many of our questions and even set up the system according to our specific needs. We were therefore well taken care of and the training was sufficiently comprehensive to enable me to train other employees, such as group leaders, in their task of planning or validating hours worked within a special framework. Once the language of the tools is acquired, the day-to-day management works seamlessly.
What changes resulted from your use of the PlanPers solution?
In the near future, we will save a lot of time. A lot of our work is already managed automatically, for example the addition of night hours, Sundays and public holidays. They are exported in full to our software for the calculation of salaries, which is also very practical. In the case of our living groups and in accordance with the SAS CLA, a certain number of hours must be worked each month. This number is prorated according to the task of the person concerned. There is no need to manually make any further calculations, as the programme takes care of everything, thanks to the personalised settings created by DSK. The ceilings to be respected are thus displayed and the various balances are carried over from one month to the next. This means that we no longer have to calculate the total number of hours per day for each member of staff. Finally, what is also very useful is the monthly display of each staff member’s data summary, where each one can find all the data relating to his or her hours worked, days of leave, various credits or even days of leave and sickness. PlanPers therefore offers a considerable advantage in terms of time saving, particularly for the human resources department. Finally, this solution further allows us to comply with the new data protection regulation. We are therefore very satisfied with it.
How is your collaboration with DSK going?
‘Collaboration’ is indeed the right word. DSK is not just a software supplier, but a real collaborator. We work together to solve problems. The exchange is mutual, and DSK is a partner who is always looking for the best way to meet the expectations of its customers, to acquire new skills and knowledge. As such, we also provide them with a certain amount of know-how through the application of the SAS CLA. In addition, we particularly appreciate the responsiveness of the support teams. As soon as we have a question or a problem, we know that we can count on them and that everything will be done to answer our concerns as quickly and efficiently as possible. The team is professional, efficient and attentive. I call them often and I can even recognise their voice on the phone! We have established a solid relationship of trust and exchange, which we hope will make our collaboration even more fruitful. We also hope that the DSK development department can develop other functionalities that meet our needs and the demands of the SAS CTC.