Interview with the City of Luxembourg’s Bus Department

Mr. Claude Rollinger, Head of General Services at the City of Luxembourg’s Bus Department, agreed to answer our questions about his experience with our proxSafe tool.

<strong>Why did you choose to work with DSK and what were your needs?</strong>

The City of Luxembourg had already been working with DSK for years, but for a time and attendance and access management tool. Our experience with those products was very satisfactory, so we immediately trusted the company in regards to this new tool.

The Bus Department needed to be able to manage a whole set of keys: to have a trace of their movements, to be able to identify which person had used them, when, if they had returned them… In this context, the proxSafe key cabinet proved to be exactly the right tool for us.

<strong>What was your problem before DSK introduced you to the proxSafe key cabinet?</strong>

We noticed that we were losing a lot of time managing these keys, as they were often not returned on time and sometimes lost. In addition, we had no visibility on their use.

<strong>What has changed for you with this tool? What are the advantages that it gives you?</strong>

With the introduction of the key cabinet the situation improved overnight. We save precious time because we always know who has borrowed which key, when they took it out of the locker, when the key was returned…

As for the key users, it’s very simple: they have a badge, the same one that they use for the time and attendance device in fact, and they can access a particular key or not, depending on whether they have been given the necessary rights. All they have to do is swipe the badge over the reader next to the cabinet and select the desired key. A ring lights up around the location of the key to indicate its position: the user can thus find it instantly. It’s very convenient and very easy to use.

<strong>Have your needs changed since you first used the key cabinet?</strong>

At the beginning, we mainly needed the cabinet to store and manage keys. Since then, we have also added some small items, such as badges, cards or tokens.

<strong>How was the installation and your first steps with DSK’s product?</strong>

Very easy. DSK gave us some instructions on the power supply and wiring. Then the company came to install the key cabinet and took care of the assembly, connection and commissioning. We received two types of training: one for the manager of the computer programme and the other to familiarise the users with the operation of the system. Since then, we have not had any problems! We have been using the system on a daily basis for 4 years now.

<strong>What do you appreciate about your collaboration with DSK?</strong>

The responsiveness! DSK is a partner that listens to our needs and responds very quickly. In addition, we always keep the same contact persons, which creates a relationship of trust that lasts.

Photo: Mike Zenari